LITS has identified a situation that may cause print jobs from Google Chrome to fail. By default, Chrome uses the "A4" paper size, however campus printers use "Letter" size paper. Using the wrong setting can cause documents to print incorrectly, or may pause the printer with an error message about the correct paper size not being available.
If you experience issues when printing from Chrome, please make sure the Paper size setting in Chrome's print options is set to "Letter", and not "A4".
- In Chrome, select Print... from the main menu.
- Change the Destination setting to the printer you want to use.
- Click More settings on the print preview window.
- Change the Paper size setting from "A4" to "Letter".
- Click Print.
This setting only needs to be changed once per printer; Chrome will remember your settings for the next time you print.
For further support, or if you have any questions about printing on campus, please contact LITS Support for assistance.